FAQ

Orders

Q1: How do I place an order?
A: Simply browse our collection, select your preferred piece of jewelry, and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly.

Q2: Can I cancel or modify my order?
A: Yes, you may cancel your order within 2 hours of placing it. Contact us immediately at +1 (843) 348-3710 or info@auragilt.shop. After 2 hours, we may have already begun processing your order and may not be able to cancel it.

Q3: When will my payment be charged?
A: Your payment method is charged at the time you place your order.

Q4: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and Diners Club through Shopify Payments.

Q5: Do you charge sales tax?
A: Sales tax is collected for orders shipped to South Carolina State. For other states, tax is calculated at checkout based on applicable state and local laws.

Shipping

Q6: Where do you ship?
A: We ship to all 50 United States and Washington, D.C. We do not ship to P.O. Boxes, APO, FPO, DPO, or U.S. territories.

Q7: How much does shipping cost?
A: Standard shipping for the original order is free — $0.00. No minimum purchase is required.

Q8: How long does shipping take?
A: Total delivery time is 4–7 business days. This includes 1–2 business days for processing and 3–5 business days for shipping.

Q9: What is the order cutoff time?
A: Orders placed by 6:00 PM (ET) are processed the same business day. Orders after that are processed the next business day.

Q10: Which carriers do you use?
A: We ship via USPS, UPS, and FedEx. A tracking number will be provided once your order ships.

Q11: What if my package is lost?
A: If your package has not been delivered within 15 business days from the shipping date, contact us. We will offer a replacement or a full refund.

Q12: What about extreme weather delays?
A: While extreme weather may cause delivery delays, we remain committed to fulfilling your order and processing refunds in accordance with our policies.

Returns

Q13: What is your return policy?
A: You may request a return within 30 calendar days after delivery. Items must be in like-new condition with original packaging. Reasonable testing (such as opening the package, inspecting, and trying on the jewelry) is permitted and does not affect eligibility. Return shipping is free and we charge no restocking fees.

Q14: How do I start a return?
A: Contact us at +1 (843) 348-3710 or info@auragilt.shop. We will email you a prepaid return shipping label. Pack your item securely and drop it off at the designated carrier.

Q15: How long does it take to get a refund?
A: Once your return arrives at our facility, we process refunds within 2 business days. Your bank may take an additional 5–10 business days to reflect the refund.

Q16: Do I pay return shipping?
A: No. Return shipping is free — $0.00.

Q17: Are there any restocking fees?
A: No. We do not charge restocking fees for eligible returns.

Q18: What if my jewelry arrives damaged?
A: If your jewelry is damaged upon arrival, contact us within 7 business days so we can resolve the issue faster. Reporting damage within 7 business days does not limit your 30-calendar-day return rights. We will arrange a replacement at no cost or provide a full refund, depending on your preference.

Q19: What items are excluded from returns?
A: Items damaged due to misuse, improper handling, disassembly, or modification beyond reasonable testing are not eligible for return.

Customer Service

Q20: How do I contact customer service?
A: You can reach us by phone at +1 (843) 348-3710 or by email at info@auragilt.shop. Our hours are Monday–Friday, 9AM–5PM (ET).

Q21: How quickly will I receive a response?
A: We respond to all inquiries within 1 business day.

Q22: Do you have a physical store?
A: No, AuraGilt is an online-only retailer. Our administrative headquarters is located in Dillon, South Carolina.

Q23: What is your Privacy Policy?
A: We take your privacy seriously. Our Privacy Policy details how we collect, use, and protect your data, and includes your rights under CCPA. View it on our website.

Q24: Can I opt out of marketing communications?
A: Yes. Every marketing email includes an "unsubscribe" link. You may also contact us to request removal from any marketing lists.

Q25: How can I opt out of the sale or sharing of my personal information?
A: California residents may opt out by visiting our "Do Not Sell or Share My Personal Information" page, emailing info@auragilt.shop with the subject line "Privacy Opt-Out Request," or calling +1 (843) 348-3710. You do not need to create an account to submit an opt-out request.

Still have questions?
We are here to help. Contact us at +1 (843) 348-3710 or info@auragilt.shop.